Frequently Asked Questions
MedEx Specialty Transport provides comfortable and caring non-emergency medical transportation for individuals who are stretcher or wheelchair-bound. Our competent and compassionate team of transport specialists ensure patients receive a seamlessly safe ride whether the trip is to or from a healthcare facility or home. Like you, we want patients to receive the best care. We work together with healthcare providers, patients and families to coordinate and provide convenient and professional services that are always in the best interests of patient access to best care.
WHAT AREAS DO YOU COVER?
MedEx Specialty Transport provides non-emergency medical transport to the entirety of the Los Angeles Metro area.
WHAT ARE YOUR HOURS OF OPERATION?
We operate 24/7 and on most occasions can be at your door within 1-2 hours.
HOW MUCH DO YOU CHARGE FOR A TRANSPORT?
Though we are extremely competitive and will match any rate in the Los Angeles Metro area, each transport is unique and depends on multiple factors. We encourage you to call us at (555) 555-1234 to get a quote.
CAN SOMEONE RIDE ALONG DURING THE TRANSFER?
Yes, in fact we encourage care-givers to ride along if it’s convenient. One other fully ambulatory person is welcome to ride along at no charge.
HOW FAR IN ADVANCE DO I NEED TO RESERVE A TRANSPORT?
24-hrs in advance is preferred; however we can accommodated most requests within a few hours.
DO YOU HAVE BARIATRIC EQUIPMENT?
Yes, we can accommodate bariatric patients and we have the equipment necessary to provide a safe comfortable transport.
WILL YOUR TRANSPORT SPECIALIST PUT PATIENTS INTO BED AND ARRANGE TO TRANSPORT BELONGINGS?
Yes! We offer a full service transport and we will transfer the patient from bed to bed if necessary. Personal belongings that are small and transferable will be handled by our staff and transferred with the client.
DOES MY HMO, PPO, POS OR RELATED HEALTH INSURANCE COVER THIS SERVICE?
You’ll need to contact your insurance provider’s customer service department and/or case management department to assess your benefits for Non-Emergency Medical Transport coverage. You may also have the case manager or the provider relations department contact us at
You’ll need to contact your insurance provider’s customer service department and/or case management department to assess your benefits for Non-Emergency Medical Transport coverage. You may also have the case manager or the provider relations department contact us at 1-833-219-6784 to inquire about arranging your transport*.
*Insurance providers transport require pre-authorization.
WILL YOUR SERVICE BE WAITING FOR ME DURING MY ENTIRE APPOINTMENT?
Wait service can be requested for an additional charge. Round trip clients will have the choice of adding wait time to their reservation or they can simply call us within an hour of pick up time if wait service is not needed.
DO YOU ACCEPT LAST MINUTE APPOINTMENTS?
We encourage clients to call and check availability for last minute reservations. To preserve the quality of our business, we operate on a scheduling system. We ask that clients make reservations at least 24 hours prior to pick up to ensure we can be prompt and maintain our daily schedule.
HOW DO I SCHEDULE MY RIDE?
Scheduling your ride can be done by phone and online. There is a button on this page, as well as the front page of the website that will direct you to scheduling your ride reservation.